Overview
Assistant Manager Customer Service (Remote) Jobs in Philippines at D.W. Morgan Company
Title: Assistant Manager Customer Service (Remote)
Company: D.W. Morgan Company
Location: Philippines
Join D.W. Morgan and be part of a high-performing team delivering innovative transportation and supply chain solutions for global leaders in technology, semiconductor, and biotech industries.
As an Assistant Customer Service Manager, you will play a critical role in leading day-to-day customer service operations, ensuring service excellence, and driving continuous improvement across processes and teams.
Role Description
- Support the Customer Service Manager in overseeing daily operations and team performance
- Lead, coach, and develop a team of customer service representatives
- Ensure timely and accurate handling of customer inquiries, shipments, and issue resolution
- Monitor KPIs, service levels, and client satisfaction metrics
- Drive process improvements and automation initiatives to enhance efficiency
- Collaborate with cross-functional teams (Operations, Finance, IT) to resolve escalations
Qualifications
- 5+ years of experience in customer service, preferably in logistics or supply chain
- Proven leadership or supervisory experience
- Strong problem-solving and decision-making skills
- Excellent communication and stakeholder management abilities
- Experience with ERP/CRM systems (NetSuite experience is a plus)
- Ability to thrive in a fast-paced, high-growth environment
Why Join Us
- Be part of a globally recognized logistics innovator
- Work in a dynamic, growth-driven environment
- Opportunity to lead transformation and automation initiatives
- Competitive compensation and benefits
