Overview
Accounting Technician Jobs in Charlotte, USA at City of Charlotte
Date Opened:
Monday, March 23, 2026 12:00 AM
Close Date:
Monday, April 06, 2026 12:00 AM
Department:
Finance Department
Salary: $24.00 – $28.39 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our
Guiding Principles Include
- Attracting and retaining a skilled and diverse workforce
- Valuing teamwork, openness, accountability, productivity, and employee development
- Providing all customers with courteous, responsive, accessible, and seamless quality services
- Taking initiative to identify, analyze, and solve problems
- Collaborating with stakeholders to make informed decisions
Summary
The City of Charlotte, Department of Finance, is seeking an Accounts Receivable – Accounting Technician within the Financial Services Division. This position reports directly to the Accounts Receivable Supervisor and is responsible for performing a broad range of duties related to billing, collections, and accounts receivable processes.
Major Duties And Responsibilities
- Create invoices and loans by reviewing documentation related to services rendered by the City of Charlotte.
- Monitor and maintain customer accounts in the Accounts Receivable system by preparing reports, conducting account research and analysis, and assisting with reconciliations between subsidiary receivable systems and the general ledger.
- Track and resolve outstanding payment issues by reviewing weekly aging reports and generating statements and collection letters in a timely manner.
- Apply cash application procedures to process incoming payments, identify and execute necessary adjustments, and communicate with customers to resolve outstanding issues.
- Prepare and process invoices and statements for customers.
- Perform all duties of an Accounts Receivable Technician as needed to support team operations.
- Participate in system testing for upgrades, enhancements, or process improvements.
- Utilize advanced Excel skills, including formulas, functions, and pivot tables.
- Analyze invoices and account activity, including payment and spend history, to ensure accuracy and compliance.
- Provide excellent customer service to internal and external stakeholders.
- Work collaboratively in a team environment while also being able to perform tasks independently.
- Provide coverage for team members as needed.
- Review and resolve unapplied cash, unidentified payments, and payment discrepancies.
- Prepare and submit account adjustments, write‑off requests, and refund requests in accordance with City policy.
- Maintain documentation and audit trails for all Accounts Receivable transactions to support internal and external audits.
- Assist with month‑end and year‑end closing activities related to Accounts Receivable.
- Set up and maintain customer accounts, including onboarding new customers and updating customer master data.
- Monitor compliance with City billing policies, contract terms, and regulatory requirements.
- Provide AR reports, payment status updates, and account research to internal departments as requested.
- Identify delinquent accounts and elevate for collections, payment plans, or legal action when appropriate.
- Assist with implementing process improvements to enhance AR accuracy, efficiency, and internal controls.
- Prepare and distribute recurring or specialized billing, including grants, interdepartmental charges, and service fees.
- Reconcile deposits, daily cash receipts, and electronic payment files.
- Assist with training new staff on AR procedures and system functionality.
Minimum Qualifications
- High School diploma/GED with five (5) years of relevant work experience; OR
- Associate’s degree with three (3) years of relevant work experience; OR
- An equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the essential job duties.
Preferred…
Title: Accounting Technician
Company: City of Charlotte
Location: Charlotte, USA
Category:
